What is an RCS chatbot?

Quick answer

An RCS chatbot is an automated, two-way conversational experience delivered through an RCS agent. Using the Messaging-as-a-Platform (MaaP) framework, the bot can greet users, present suggested replies and actions, answer questions, and complete tasks, booking, ordering, tracking, support, inside the native messaging app, then hand off to a live agent when needed. Because it runs over RCS, the bot is branded and interactive, with buttons and rich cards rather than just text.

A well-designed RCS bot leans on suggested replies to steer the conversation down clean paths (fewer parsing errors than free-form text) and on suggested actions to let users act in one tap. It can be powered by your own logic, a dialog platform, or AI, connected to the agent via the provider’s API and webhooks.

Key facts

RCS chatbots use the MaaP framework for automated two-way conversations.
They use suggested replies/actions and rich cards, with live-agent handoff.
Connected via the provider API + webhooks; can be rules-based or AI-powered.

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What is an RCS chatbot?

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