How does the travel industry use RCS?

Airlines, hotels, and travel brands use RCS for booking confirmations, boarding passes, real-time flight and gate updates, mobile check-in and room keys, and tap-to-redeem loyalty, all delivered proactively to the native inbox with no app to install.

Can travelers get a boarding pass or key over RCS?

Yes. RCS supports rich cards and suggested-action chips, so a traveler can view a boarding pass, check in, or redeem loyalty from the thread. SimplyRCS falls back to SMS or MMS automatically when a device is not RCS-capable.

Does RCS beat email for travel campaigns?

Yes. EaseMyTrip saw 4x click-through over email and 2.7% higher conversions on an interactive RCS campaign, because branded, interactive messages in the native inbox get read and acted on far more than marketing email.

INDUSTRY · TRAVEL & HOSPITALITY

RCS for Travel and Hospitality

Turn the messaging inbox into a proactive travel companion: booking confirmations, boarding passes, real-time flight and gate updates, mobile check-in and keys, and tap-to-redeem loyalty, all branded and delivered without an app download.

Get a free sender ID test Book a demo

Boarding passes
Live trip updates
Mobile check-in
SMS fallback

10:52▴▴ ᯤ 100

‹55

Skyline Air ›

Today 1:58 PM

Gate change: now B12

Flight SR482 to Maui · boarding 4:05 PM
Skyline Air

Text Message · RCS

WHY TRAVEL WINS WITH RCS

Proactive, branded, and interactive, without an app.

Trip disruptions move faster than email and easier than forcing an app install. RCS delivers the update, the pass, and the reward right in the inbox, and that is what saves the moment and drives the next booking.

4xclick-through over email on an interactive RCS travel campaign (EaseMyTrip)

+2.7%conversions on the same interactive RCS travel campaign (EaseMyTrip)

No appboarding passes, keys, and loyalty reach travelers in the native inbox, no download

TOP USE CASES

What travel brands send over RCS.

Boarding passes and trip updates

Booking confirmations, boarding passes, and real-time flight and gate updates delivered proactively to the native inbox, no app to open.

Mobile check-in and keys

One-tap mobile check-in, room keys, and directions, so guests skip the front desk and get straight to the room.

Tap-to-redeem loyalty

Points milestones and rewards in a branded card with a Book my free night button, turning a dormant balance into a confirmed stay.

IN PRACTICE

From a dormant balance to a booked, upsell-ready stay.

A loyal guest has banked 25,000 points but never redeems them, because the reward only ever shows up as a forgettable line in a marketing email. A verified RCS card, “Your free night is here,” arrives with the points milestone and a Book my free night button, followed by a carousel of eligible properties. The guest picks a resort, taps an open date, and books entirely inside the conversation, then gets a confirmation with Add to calendar and Mobile check-in chips.

EaseMyTrip: 4x click-through over email and 2.7% higher conversions on an interactive RCS campaign.
No app: Boarding passes, keys, and loyalty reach travelers in the native inbox with no download.
Why it fits: Trip moments move fast, exactly where proactive, interactive, branded messages win.

KEEP READING

See it live

See a branded travel experience built live.

Book a demo and the AI drafts a verified RCS trip update for your brand, on a real phone, while you describe it. Or start free with a sender ID test.

Book a demo Get a free sender ID test