Keep them posted. Cut the tickets.
Tell customers exactly where their order is, confirmed, shipped, out for delivery, delivered, from your verified brand, with one-tap tracking and rescheduling. Proactive updates mean fewer “where’s my order?” tickets and happier customers. Branded over RCS, delivered everywhere with automatic SMS fallback.
- Live status
- One-tap tracking
- Fewer support tickets
- Verified branding
Arriving today between 2 and 4 PM.
“Where’s my order?” is a question you can stop getting.
Between checkout and doorstep, customers are anxious, and when they don’t hear anything they do two things: lose confidence in the purchase, and contact support to ask where it is. “Where’s my order?” (WISMO) is one of the highest-volume, lowest-value support tickets there is, and every one is a customer who felt left in the dark. Proactive updates over SimplyRCS solve both at once: branded status messages reach customers where they look, reassure them at every step, and answer the question before they have to ask, cutting tickets while lifting the post-purchase experience.
A great update is a series, not a single text.
Order updates aren’t one message, they’re a branded thread that follows the order through its journey. Each stage has a job: confirm the purchase, signal it’s moving, give a precise delivery window, and confirm arrival.
Automated order updates in five steps.
Integrate your e-commerce platform, OMS, or shipping and carrier feeds via integration or the API, so status changes flow into SimplyRCS in real time.
Status that’s branded, visual, and actionable.
A plain SMS update is a line of text and a link to a generic carrier page. RCS makes status a branded experience: your logo and checkmark on every update, rich cards so the status is clear at a glance, and one-tap actions so tracking or rescheduling happens in-thread.
A delay handled well builds more trust than a perfect delivery.
Deliveries slip, that’s inevitable. What customers remember is whether you told them. With SimplyRCS, a delay or exception triggers a proactive branded message from you before they go hunting, with one-tap options to reschedule, get help, or see the new window. If they need a person, the conversation opens in the shared Inbox with full order context, and an AI bot can handle the routine “where is it now?” questions automatically.
- Proactive exception alerts: tell customers about a delay first, in your voice
- One-tap recovery: reschedule, get the new window, or reach support
- Context-rich handoff: support picks up with the order details already attached
- Bot-deflected WISMO: let an AI bot answer "where’s my order?" instantly
Built for anyone who ships or delivers.
Any business that fulfills orders or schedules deliveries benefits, and the specifics shift by category.
Retail & e-commerce
Order confirmations, shipping, and delivery windows.
Order & delivery update questions.
How do businesses send order updates by text?
Businesses send order updates by connecting their e-commerce or fulfillment system to a messaging platform that texts customers as the order status changes: confirmed, shipped, out for delivery, delivered. With SimplyRCS, these updates come from your verified brand with one-tap tracking and rescheduling over RCS, and fall back to SMS automatically so every customer stays informed.
What should a shipping notification text say?
A good shipping notification states what shipped (order number and items), the carrier and estimated delivery window, and gives a one-tap way to track. For example: "Your order #4471 has shipped and is arriving Thursday. [Track]." Out-for-delivery messages should add a precise time window and options to reschedule or get support.
Do order update texts reduce support tickets?
Yes. Proactively telling customers where their order is answers "where’s my order?" (WISMO) before they contact support, which is one of the highest-volume, lowest-value ticket types. SimplyRCS adds one-tap tracking and lets an AI bot field routine status questions, deflecting tickets while improving the post-purchase experience.
Should I send a message for every order stage?
The most effective approach is a branded series, not a single text: order confirmed, shipped, out for delivery, and delivered, plus a proactive alert if there is a delay. Each stage reassures the customer and reduces anxiety; SimplyRCS lets you map exactly which fulfillment events trigger a message.
Can customers track or reschedule from the text?
Yes. Over RCS, SimplyRCS updates include tappable buttons: Track opens live status, Reschedule routes to your delivery options, and Reach support opens a conversation with full order context. On non-RCS devices, updates fall back to SMS with a tracking link.
How should I handle delivery delays?
Tell customers first. A proactive branded message about a delay, with the new window and one-tap options to reschedule or get help, builds more trust than silence followed by a missed delivery. SimplyRCS triggers exception messages automatically and can route customers who need a person to the shared Inbox.
Do order updates work on iPhone and Android?
Yes. Branded RCS updates reach iPhones (iOS 18.1+) and Androids (Google Messages). When a device cannot receive RCS, SimplyRCS automatically falls back to SMS, so every customer gets every status update.
How much do order update texts cost?
The SimplyRCS software is free, including the bot builder and analytics. You pay usage-based messaging at carrier rates plus a flat $250/month per verified RCS Agent, with carrier fees passed through at cost, and the ticket-deflection savings often offset the messaging spend.
Answer “where’s my order?” before they ask.
Book a demo and we’ll build your order update flow live: branded status, one-tap tracking, on a real phone. Or start free with a sender ID test.