Keep them posted. Cut the tickets.
Order and delivery updates over RCS are verified, branded messages that tell a customer where their order is, confirmed, shipped, out for delivery, delivered, with one-tap tracking and rescheduling. Fewer “where’s my order?” tickets. Delivered everywhere with SMS fallback.
- Live status
- One-tap tracking
- Fewer support tickets
- Verified branding
Arriving today between 2 and 4 PM.
“Where’s my order?” is a question you can stop getting.
Between checkout and doorstep, customers who hear nothing lose confidence and contact support. “Where’s my order?” is one of the highest-volume, lowest-value tickets there is. Proactive branded updates reach customers where they look and answer the question before they ask.
A great update is a series, not a single text.
Order updates aren’t one message, they’re a branded thread that follows the order through its journey. Each stage has a job: confirm the purchase, signal it’s moving, give a precise delivery window, and confirm arrival.
Automated order updates in five steps.
Integrate your e-commerce platform, OMS, or shipping and carrier feeds via integration or the API, so status changes flow into SimplyRCS in real time.
Status that’s branded, visual, and actionable.
A plain SMS update is a line of text and a link to a generic carrier page. RCS makes status a branded experience: your logo and checkmark on every update, rich cards so the status is clear at a glance, and one-tap actions so tracking or rescheduling happens in-thread.
A delay handled well builds more trust than a perfect delivery.
Deliveries slip. What customers remember is whether you told them. With SimplyRCS, a delay triggers a proactive branded message with one-tap options to reschedule, get help, or see the new window. If they need a person, the conversation opens in the shared Inbox with full order context.
- Proactive exception alerts: tell customers about a delay first, in your voice
- One-tap recovery: reschedule, get the new window, or reach support
- Context-rich handoff: support picks up with the order details already attached
- Bot-deflected WISMO: let an AI bot answer "where’s my order?" instantly
Built for anyone who ships or delivers.
Any business that fulfills orders or schedules deliveries benefits, and the specifics shift by category.
Retail & e-commerce
Order confirmations, shipping, and delivery windows.
Three order updates, and what a phone without RCS gets.
Three items, arriving Thursday. We will text you when it ships.
Your order arrives between 2 and 4 PM today.
Your order is delayed and now arrives Friday. Sorry about that.
Illustrative example messages written for this page, not screenshots of live sends. These are transactional messages: they need the customer’s prior express consent, usually given at checkout. Every message honors STOP and HELP. How consent and opt-outs work
By industry: RCS for retail and ecommerce · RCS for logistics and delivery
Order & delivery update questions.
How do businesses send order updates by text?
Businesses send order updates by connecting their e-commerce or fulfillment system to a messaging platform that texts customers as the order status changes: confirmed, shipped, out for delivery, delivered. With SimplyRCS, these updates come from your verified brand with one-tap tracking and rescheduling over RCS, and fall back to SMS per recipient so every customer stays informed.
What should a shipping notification text say?
A good shipping notification states what shipped (order number and items), the carrier and estimated delivery window, and gives a one-tap way to track. For example: "Your order #4471 has shipped and is arriving Thursday. [Track]." Out-for-delivery messages should add a precise time window and options to reschedule or get support.
Do order update texts reduce support tickets?
They are designed to. Proactively telling customers where their order is answers "where’s my order?" (WISMO) before they contact support, which is one of the highest-volume, lowest-value ticket types. SimplyRCS adds one-tap tracking and lets an AI bot field routine status questions. How many tickets that removes depends on your volume and carrier data, so compare WISMO contacts before and after you switch the updates on.
Should I send a message for every order stage?
The most effective approach is a branded series, not a single text: order confirmed, shipped, out for delivery, and delivered, plus a proactive alert if there is a delay. Each stage reassures the customer and reduces anxiety; SimplyRCS lets you map exactly which fulfillment events trigger a message.
Can customers track or reschedule from the text?
Yes. Over RCS, SimplyRCS updates include tappable buttons: Track opens live status, Reschedule routes to your delivery options, and Reach support opens a conversation with full order context. On non-RCS devices, updates fall back to SMS with a tracking link.
How should I handle delivery delays?
Tell customers first. A proactive branded message about a delay, with the new window and one-tap options to reschedule or get help, builds more trust than silence followed by a missed delivery. SimplyRCS triggers exception messages automatically and can route customers who need a person to the shared Inbox.
Do order updates work on iPhone and Android?
Yes. Branded RCS updates reach iPhones (iOS 18.1+) and Androids (Google Messages). When a device cannot receive RCS, SimplyRCS falls back to SMS for that recipient, so every customer gets every status update.
How much do order update texts cost?
The SimplyRCS software is free, including the bot builder and analytics. You pay usage-based messaging at carrier rates, with no monthly platform or agent fee, with carrier fees passed through at cost, and the ticket-deflection savings often offset the messaging spend.
Answer “where’s my order?” before they ask.
Book a meeting and we’ll build your order update flow live: branded status, one-tap tracking, on a real phone.