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Support

Help when you need it. A partner when you want one.

The SimplyRCS software is free, and so is email support. When you want an expert in your corner for RCS, short code, toll-free and 10DLC, add Premium Support. Running SimplyRCS on your own servers? We’ll help you install it and make it yours.

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Support plans

Three ways to get help

Every customer gets Basic. Add Premium when you want a dedicated expert, or talk to us about SimplyRCS Open when you run the software yourself.

Basic

For every SimplyRCS account

FreeIncluded with your account
  • Email support, answered within 1 business day
  • Registrations filed for you: brand, 10DLC, toll-free and RCS sender
  • Help with the platform, your account and billing
  • Bug reports and delivery issues investigated
  • Documentation, recipes and the Answer Library

Support is not consultation. Basic answers how SimplyRCS works, and we still file your registrations. Strategy sessions, campaign QA, design help and our developers’ Slack channel are part of Premium.

Email support
Recommended

Premium Support

For businesses that want an expert partner

$250 /monthPlus $250 one-time setup · cancel anytime
  • A dedicated account manager, expert in RCS, short code, toll-free and 10DLC
  • Design help for your sender profile, rich cards and carousels
  • Campaign QA on real phones before you launch
  • Strategy sessions on use cases, journeys and results
  • A Slack channel with our team and developers
  • Compliance consultation across every channel
  • Priority handling on every request
Add Premium Support

SimplyRCS Open

For self-hosted SimplyRCS on your network

CustomScoped to your environment · contact us for a quote
  • Installation on your servers or in your cloud
  • Customization to fit your workflows and brand
  • Connection to SimplyRCS messaging through our API
  • Integration with your identity, data and internal systems
  • Upgrade planning as new versions ship
Request a quote
Premium Support

An expert who knows the carriers, on your team for $250 a month

Your account manager has worked RCS, short code, toll-free and 10DLC programs across industries. They know what carriers approve, what they reject and why, and what actually gets customers to respond. Use them as a business partner, not a help desk: set up regular check-ins and run new ideas by us before you launch. We see a lot of messaging programs, and we know what works.

Twilio Personalized plan, with a named technical account managerfrom $5,000/mo
Vonage Premium, with a designated support engineer$1,650/mo
SimplyRCS Premium Support, with a dedicated account manager$250/mo

Published list prices as of September 2026. Twilio’s plan is the greater of $5,000 or 8% of monthly spend; its $1,500 Business plan does not include a named manager.

RCS sender ID, built with you

We prepare your brand verification, shape your verified sender profile, and guide it through approval with each carrier. Most sender IDs are approved in under 30 days.

Design that looks like your brand

We help design your sender profile, logo and banner, and the rich cards, carousels and buttons in your campaigns, so they look right on Android and iPhone.

Campaign QA before launch

We test your campaigns on real phones: rich rendering, SMS fallback, links, buttons and opt-outs, and content against carrier rules.

Strategy sessions

Scheduled time to plan use cases and journeys, review what’s working, fix what isn’t, and decide what to send next.

A direct line to our developers

A shared Slack channel with your account manager and our engineers for API, integration and bot questions.

Compliance on every channel

We review consent flows, opt-out handling and message content before a carrier does, across RCS, 10DLC, toll-free and short code.

Legacy numbers, handled

We keep your 10DLC and toll-free campaigns running while you move to RCS, then set them up as your backup.

Priority handling

Your requests go to the front of the queue, and your account manager already knows your setup.

Compare

What each plan includes

FeatureBasicPremium SupportSimplyRCS Open
PriceFree$250/month + $250 setupQuoted per project
How to reach usEmailEmail, calls and a shared Slack channelProject team
Response target1 business daySame business day, priority queueSet in your project plan
Expertise
Dedicated account manager–YesNamed project lead
Registrations filed for you (brand, 10DLC, toll-free, RCS)YesYes–
RCS sender ID built with you, through approval–Yes–
Design help: sender profile, rich cards, carousels–Yes–
Campaign QA on real phones–Yes–
Strategy sessions and check-ins–Yes–
Slack channel with our developers–Yes–
Compliance consultation (RCS, short code, toll-free, 10DLC)–Yes–
Platform
Platform, account and billing helpYesYesYes
Delivery and bug investigationYesYes, prioritizedYes
Installation and customization on your network––Yes
How support works

Getting the fastest answer

Support hours are Monday through Friday, 8 a.m. to 5 p.m. Pacific, excluding US holidays. If SimplyRCS itself is having a problem, every customer gets the same urgent response, whatever their plan.

How we prioritize

Urgent

Messages have stopped. Sends are failing across your account, or the platform is unavailable.

High

Something is degraded. Delays, failures on one carrier, or a problem blocking a scheduled launch.

Normal

Something isn’t working as expected, but you can still send.

Low

Questions and requests: how-to, billing and feature ideas.

What to include in your request

  1. Your account and sender: the account email, and the RCS agent, number or short code involved.
  2. Examples: message IDs, recipient numbers and timestamps with the time zone.
  3. What happened: what you expected, what you saw, and any error text or screenshots.
  4. Impact: how many messages or customers are affected, and whether a launch is waiting.

Report delivery problems within 72 hours so carrier logs are still available. Email us at hello@signalmash.com.

What Basic covers

  • How to use any SimplyRCS feature
  • Account access, users and billing
  • Bugs, errors and delivery problems
  • Filing your brand, 10DLC, toll-free and RCS sender registrations
  • Where a registration stands and what it needs from you

What needs Premium

  • Strategy sessions on use cases, journeys and results
  • Campaign QA and compliance reviews before launch
  • Design help for your sender profile, cards and carousels
  • A Slack channel with our developers
  • A dedicated account manager who knows your setup
SimplyRCS Open

Run SimplyRCS on your own network

SimplyRCS is being released as open source under the AGPL-3.0 license, so enterprises can run the full application on their own servers and keep their customer data in house. Messages still travel through SimplyRCS, connected through our API with your own key.

We scope every self-hosted project to your environment and quote it up front. Read about SimplyRCS open source.

  • Architecture review of your servers, cloud and security requirements
  • Installation and configuration in your environment
  • Connection to SimplyRCS messaging and verification of end-to-end delivery
  • Customization of workflows, branding and integrations
  • Single sign-on and data integration with your internal systems
  • Handover and upgrade planning for your team
Questions

Support FAQ

Do I need Premium Support to send RCS?

No. Every account can register an RCS sender and send, and we file the registrations for you. Premium is for businesses that want an expert alongside them: design help, campaign QA, strategy sessions and a Slack channel with our developers.

What does the $250 setup cover?

Getting you started properly: an onboarding session with your account manager, a review of your use cases and consent practices, and a plan for your RCS sender ID.

Can I cancel Premium Support?

Anytime. We don’t think you’ll want to. Use us as a business partner and it pays for itself.

Does Premium Support include messaging or carrier fees?

No. Messages are billed at our standard per-message rates, and carrier and registry fees are passed through at cost.

What does design help include?

We help you design how your brand looks in the messaging app: your verified sender profile, logo and banner, and the rich cards, carousels and buttons in your campaigns. We work from your brand guidelines and make sure every layout renders well on both Android and iPhone.

Why isn’t consultation free?

We’d love to give everyone a human for free, but that isn’t realistic. The software costs us almost nothing to give you. Experienced people do not. Premium Support pays for them.

Is SimplyRCS Open support different from Premium Support?

Yes. SimplyRCS Open covers installing and customizing the software on your network, and it’s quoted per project. Premium Support covers messaging expertise: design, QA, compliance and strategy. Self-hosted customers can add Premium Support too.

We’re not a big company. We believe in human connection.

Pay the $250 and you get a friend who knows the carriers.

Book a callEmail support