Support that resolves before it escalates.
Meet customers in the inbox they already use. Let an AI bot resolve routine questions instantly, hand off to a human with full context when it matters, and keep every support conversation branded, two-way, and on one platform. Faster resolutions, fewer tickets, lower cost, with automatic SMS fallback.
- AI deflection
- Two-way RCS
- Context-rich handoff
- Branded & on one platform
SableCustomers hate waiting. Support costs add up. Both get worse on the wrong channel.
Phone queues and email backlogs make customers wait for answers they need now, and support gets slower and costlier the more of it lands on the wrong channel. SimplyRCS moves support to the channel customers already live in, messaging, and makes it smart. Faster for customers, cheaper for you.
Resolve the routine
Routine questions like where is my order, what are your hours, or how do I reset this eat agent time that should go to the hard problems.
An AI bot resolves them instantly.Escalate the rest
The hard problems still need a person, but making a customer repeat their issue to a third agent is a customer about to leave.
Humans handle the rest, with full context.Never lose context
Phone queues make customers wait and live chat ties them to a browser tab they will close.
The whole conversation stays in one branded thread.The AI handles volume. Your team handles judgment.
Great messaging support is a partnership between AI and people. Here’s how the pieces fit.
AI deflects the routine
An AI bot, grounded in your content, answers the high-volume questions instantly: order status, hours, policies, how-tos, resolving them in-thread before they ever become a ticket. It is available 24/7 and never improvises beyond what you approved.
See the AI bot builderHumans handle what matters
When a question needs judgment, a complaint, a complex issue, a high-value customer, the bot hands off to your team in the shared Inbox, with the full conversation history attached so the agent picks up mid-thread without making the customer repeat themselves.
See the shared InboxContext flows both ways
Conversations route to the right queue, agents take ownership, and the thread carries everything. Hand back to the bot for follow-ups: one branded conversation, start to finish.
Stand up messaging support in five steps.
Verify your support sender
We register your verified RCS sender so support conversations carry your brand: customers know it is really you, not a spoof, the moment they reach out.
Build your support bot
Describe your common questions to the AI or start from an FAQ or support template, grounding the bot in your help content: hours, policies, order lookups, troubleshooting, so it resolves the routine accurately.
Set up queues and handoff
Define Inbox queues (billing, orders, technical, a region) and the handoff rules: when the bot escalates, where it routes, and which team owns what.
Connect your systems
Wire up order, account, and helpdesk data via integration or the API, so the bot can answer real questions like "where is my order?" and agents see full context on handoff.
Launch and measure
Go live and watch deflection rate, response and resolution time, and CSAT in the dashboard, then expand what the bot handles as you learn.
- Build it in the AI bot builder
Most tickets shouldn’t need a person.
A large share of support volume is a handful of repetitive questions that don’t require human judgment, they require an instant, accurate answer. A SimplyRCS AI bot, grounded only in your approved content, resolves these the moment they come in: order status pulled from your systems, hours and policies answered, common troubleshooting walked through. Customers get an immediate resolution, your agents get their time back, and because the bot answers only from what you approved, it never invents a policy or makes a promise you don’t offer.
Sable- Instant, 24/7 answersroutine questions resolved the moment they arrive, any hour
- Grounded, not improvisedthe bot answers only from your approved content
- Pulls real dataorder status, account info, and more, answered with live data
- Agents freed for the hard stuffhuman time goes to complaints and complex cases
Branded, rich, and always in one thread.
Phone makes customers wait; email is slow; live chat traps them in a tab they will close; plain SMS support is just text with no branding or richness. RCS support is verified so customers trust it, rich so an agent can send a how-to card, an image, or tappable options instead of a wall of text, and persistent so the conversation is always there to pick back up, no repeating, no lost context. Automatic fallback keeps SMS-only customers supported too.
Trusted, so customers engage
Verified branding tells customers the support thread is really you, so they trust it with account and order questions a plain unknown-number text would not get.
Rich, so answers are clearer
Agents and bots send cards, images, and tappable options, resolving how-do-I questions with a visual instead of a paragraph, and letting customers tap instead of type.
Persistent, so nothing is repeated
The conversation lives in one thread the customer can return to anytime. No let-me-transfer-you, no re-explaining, context is always there.
SableSupportPick the item, print the label, drop it off. Refund in 3 to 5 days.
Built for anyone who answers customers.
Any business fielding customer questions benefits, and the specifics shift by category.
Answered right here, in one branded thread. No queue, no repeating.
Customer service questions.
How do you do customer service over text?
Deliver support in the messaging inbox customers already use: an AI bot resolves routine questions instantly, hands off to a human agent in a shared inbox when needed, and keeps the whole conversation in one branded thread. With SimplyRCS, support runs over verified two-way RCS with rich replies and one-tap actions, falling back to SMS so every customer is reached.
How does AI deflect support tickets?
AI deflects tickets by resolving high-volume, routine questions: order status, hours, policies, common troubleshooting, the moment they arrive, before they become a ticket for an agent. A SimplyRCS bot is grounded in your approved content and can pull live data like order status, so customers get instant accurate answers and agents are freed for complex cases.
Can an AI bot and a human work the same support conversation?
Yes. A SimplyRCS bot handles routine questions and hands off to a human in the shared Inbox the moment one is needed, passing the full conversation history along so the agent picks up mid-thread, and the customer never repeats themselves. The agent can hand back to the bot at any time.
Is it safe to let AI answer support questions?
Yes, by design. The SimplyRCS bot answers only from content you approved and cannot pull from the open internet or invent policies. Compliance keywords like STOP and HELP are handled above the AI, and anything outside the bot scope escalates to a human, so it is safe to put in front of customers.
Does messaging support reduce costs?
Yes. By deflecting routine questions to an always-on AI bot and resolving issues in fewer, faster interactions, messaging support reduces the agent time spent per resolution and cuts ticket volume. Customers get quicker answers and your team focuses on the issues that genuinely need a person.
Does support over RCS work better than SMS or live chat?
RCS support is branded (so customers trust it), rich (agents and bots can send cards, images, and tappable options instead of plain text), and persistent (the conversation stays in one thread to return to anytime): advantages plain SMS and browser-bound live chat lack. SimplyRCS falls back to SMS automatically so no customer is left without support.
Does it work on iPhone and Android?
Yes. Branded RCS support reaches iPhones (iOS 18.1+) and Androids (Google Messages), and SimplyRCS falls back to SMS automatically on any device that cannot receive RCS, so you can support every customer.
Faster answers. Fewer tickets. Happier customers.
Book a demo and we’ll set up an AI-plus-human support flow live: instant answers, a real handoff, on a real phone. Or start free with a sender ID test.