Support that resolves before it escalates.
Meet customers in the inbox they already use. An AI bot resolves routine questions instantly and hands off to a human with full context when it matters.
- AI deflection
- Two-way RCS
- Context-rich handoff
- Branded & on one platform
SableCustomers hate waiting. Support costs add up. Both get worse on the wrong channel.
Phone queues and email backlogs make customers wait for answers they need now. SimplyRCS moves support to messaging, the channel customers already live in, and makes it smart.
Resolve the routine
Routine questions like where is my order, what are your hours, or how do I reset this eat agent time that should go to the hard problems.
An AI bot resolves them instantly.Escalate the rest
The hard problems still need a person, but making a customer repeat their issue to a third agent is a customer about to leave.
Humans handle the rest, with full context.Never lose context
Phone queues make customers wait and live chat ties them to a browser tab they will close.
The whole conversation stays in one branded thread.The AI handles volume. Your team handles judgment.
Great messaging support is a partnership between AI and people. Here’s how the pieces fit.
AI deflects the routine
An AI bot, grounded in your content, answers the high-volume questions in-thread, 24/7: order status, hours, policies, how-tos. Anything outside what you approved goes to a person.
See the AI bot builderHumans handle what matters
When a question needs judgment, a complaint, a complex issue, a high-value customer, the bot hands off to your team in the shared Inbox with the full history attached.
See the shared InboxContext flows both ways
Conversations route to the right queue, agents take ownership, and the thread carries everything. Hand back to the bot for follow-ups.
Stand up messaging support in five steps.
Verify your support sender
We register your verified RCS sender so support conversations carry your brand: customers know it is really you, not a spoof, the moment they reach out.
Build your support bot
Describe your common questions to the AI or start from an FAQ template, grounding the bot in your help content: hours, policies, order lookups, troubleshooting.
Set up queues and handoff
Define Inbox queues (billing, orders, technical, a region) and the handoff rules: when the bot escalates, where it routes, and which team owns what.
Connect your systems
Wire up order, account and helpdesk data via integration or the API, so the bot answers real questions and agents see full context on handoff.
Launch and measure
Go live and watch deflection rate, response and resolution time, and CSAT in the dashboard, then expand what the bot handles as you learn.
- Build it in the AI bot builder
Most tickets shouldn’t need a person.
Most support volume is a handful of repetitive questions that need an instant, accurate answer, not human judgment. A SimplyRCS bot resolves them the moment they come in: order status from your systems, hours and policies, common troubleshooting.
Sable- Instant, 24/7 answersroutine questions resolved the moment they arrive, any hour
- Your words, not improvisedin text conversations the AI only chooses among replies you wrote
- Pulls real dataorder status, account info, and more, answered with live data
- Agents freed for the hard stuffhuman time goes to complaints and complex cases
Branded, rich, and always in one thread.
Phone makes customers wait, email is slow, live chat dies with the tab. RCS support is verified, rich enough for a how-to card or tappable options, and persistent, so the thread is always there to pick back up.
Trusted, so customers engage
Verified branding tells customers the support thread is really you, so they trust it with account and order questions a plain unknown-number text would not get.
Rich, so answers are clearer
Agents and bots send cards, images, and tappable options, resolving how-do-I questions with a visual instead of a paragraph, and letting customers tap instead of type.
Persistent, so nothing is repeated
The conversation lives in one thread the customer can return to anytime. No re-explaining, no lost context.
SableSupportPick the item, print the label, drop it off. Refund in 3 to 5 days.
Built for anyone who answers customers.
Any business fielding customer questions benefits, and the specifics shift by category.
Answered right here, in one branded thread. No queue, no repeating.
Customer service questions.
How do you do customer service over text?
Deliver support in the messaging inbox customers already use: an AI bot resolves routine questions instantly, hands off to a human agent in a shared inbox when needed, and keeps the whole conversation in one branded thread. With SimplyRCS, support runs over verified two-way RCS with rich replies and one-tap actions, falling back to SMS so every customer is reached.
How does AI deflect support tickets?
AI deflects tickets by resolving high-volume, routine questions: order status, hours, policies, common troubleshooting, the moment they arrive, before they become a ticket for an agent. A SimplyRCS bot is grounded in your approved content and can pull live data like order status, so customers get instant accurate answers and agents are freed for complex cases.
Can an AI bot and a human work the same support conversation?
Yes. A SimplyRCS bot handles routine questions and hands off to a human in the shared Inbox the moment one is needed, passing the full conversation history along so the agent picks up mid-thread, and the customer never repeats themselves. The agent can hand back to the bot at any time.
Is it safe to let AI answer support questions?
It is bounded by what you build. In text conversations the AI never writes a reply: it chooses among the replies you wrote, has no access to the open internet, and falls back to your flow when unsure. STOP and HELP keywords are handled before the AI, and a customer who asks for a person is handed to your team inbox.
Does messaging support reduce costs?
Yes. By deflecting routine questions to an always-on AI bot and resolving issues in fewer, faster interactions, messaging support reduces the agent time spent per resolution and cuts ticket volume. Customers get quicker answers and your team focuses on the issues that genuinely need a person.
Does support over RCS work better than SMS or live chat?
RCS support is branded (so customers trust it), rich (agents and bots can send cards, images, and tappable options instead of plain text), and persistent (the conversation stays in one thread to return to anytime): advantages plain SMS and browser-bound live chat lack. SimplyRCS falls back to SMS per recipient so no customer is left without support.
Does it work on iPhone and Android?
Yes. Branded RCS support reaches iPhones (iOS 18.1+) and Androids (Google Messages), and SimplyRCS falls back to SMS, per recipient, on any device that cannot receive RCS, so you can support every customer.
Faster answers. Fewer tickets. Happier customers.
Book a meeting and we’ll set up an AI-plus-human support flow live: instant answers, a real handoff, on a real phone.