Win the cart back in one tap.
Bring shoppers back with a branded message showing the exact items they left, and a single tap straight to checkout. Over RCS it arrives verified, with product images and a buy button; where RCS isn’t supported, it falls back to SMS automatically. Every recovery, measurable.
- Product images in-thread
- One-tap checkout
- Verified branding
- Tracked to the sale
Cart recoveryMost carts never make it to checkout.
Shoppers add to cart and leave: distracted, comparison-shopping, or just not ready. The overwhelming majority of online carts are abandoned, which means the hardest part of the sale, getting someone to want the product, is already done and slipping away over a moment of hesitation. Email tries to recover it, but most recovery emails go unopened in a crowded inbox hours later. A text reaches the shopper where they actually look, within minutes, from a brand they recognize, and over RCS it shows the actual product with a one-tap path back to checkout.
What a cart recovery message should say.
The best cart recovery message does four things: reminds them what they wanted (with the actual product image), comes from a brand they trust, gives a reason to act now, and makes checkout a single tap. Show, don’t just tell.
Automated cart recovery in five steps.
Integrate your e-commerce platform, Shopify and the rest, so abandonment events and cart contents flow into SimplyRCS automatically, with product images and prices.
Show the product. Earn the click. Prove the sale.
Email is slow and buried; plain SMS can only describe the cart and drop a link. RCS shows the actual product in a rich card, carries your verified brand so the message gets trusted and opened, and tracks the tap all the way to the sale.
One cart message, a whole storefront.
RCS turns a recovery message into a mini shopping experience. Show a carousel of the abandoned items plus recommended add-ons, let shoppers browse and tap to buy without leaving the thread, and follow up based on what they engage with. A two-way bot can even answer “is this in stock in my size?” before they commit, then take them to checkout.
- Product carousels: the abandoned items plus cross-sell, swipeable in-thread
- In-thread browsing: tap to view, tap to buy, no app switch
- Conversational recovery: a bot answers questions and routes to checkout
- Engagement-based follow-up: react to what they tapped
In-thread storefrontBuilt for anyone who sells online.
Any business with an online checkout can recover carts, and the specifics shift by category.
Retail & e-commerce
Fashion, footwear, home, and electronics carts.
Abandoned cart recovery questions.
How do you recover abandoned carts with text messages?
Send a message shortly after a shopper abandons their cart, reminding them of the exact items with a direct path back to checkout. Over RCS, SimplyRCS shows the product in a rich card with a one-tap checkout button from your verified brand; on non-RCS devices it falls back to SMS with the offer and a checkout link. You can add timed follow-ups and incentives.
What should an abandoned cart text say?
A strong cart text reminds the shopper what they left (ideally with the product image), comes from your verified brand, gives a reason to act now (a time-boxed offer or low-stock nudge), and makes checkout one tap. For example: "Still thinking about the Trail Runners? They are 20% off for 24 hours. [Complete checkout]."
Do cart recovery texts work better than email?
Texts reach shoppers within minutes, where they actually look, while recovery emails often sit unopened for hours. Over RCS, a text can also show the product and offer one-tap checkout, combining email richness with texting immediacy. Many brands run both, with text capturing the time-sensitive recovery.
When should I send a cart recovery text?
Often within an hour of abandonment, while intent is still warm, followed by an optional next-day reminder with an incentive. SimplyRCS lets you set the timing and build a sequence, conditioning later messages and offers on cart value or customer segment.
Can I show product images in a cart recovery message?
Yes. Over RCS, SimplyRCS sends rich cards and carousels with the actual product image, name, price, and a buy button, pulled dynamically from your store. On non-RCS devices, the message falls back to SMS with the offer and a checkout link.
Does cart recovery work on iPhone and Android?
Yes. RCS recovery messages reach iPhones (iOS 18.1+) and Androids (Google Messages). When a device cannot receive RCS, SimplyRCS automatically falls back to SMS, so every abandoning shopper is reached.
How much does cart recovery cost to run?
The SimplyRCS software is free, including the bot builder, carousels, and analytics. You pay usage-based messaging at carrier rates plus a flat $250/month per verified RCS Agent, and because you only message shoppers who abandoned, spend tracks directly to recovery opportunities, with carrier fees passed through at cost.
Stop losing carts to hesitation.
Book a demo and we’ll build your cart recovery flow live: product card, one-tap checkout, on a real phone. Or start free with a sender ID test.