Know what’s happening, the moment it does.
Stay on top of your account with notifications for everything that matters, brand and campaign approvals, billing and usage, webhook health, and security events, all in one action inbox. Plus a direct line to support when you need a person. Nothing important slips by.
- Submissions
- Billing
- Usage
- Webhooks
- Security
- Direct support escalation
Your customers’ messages and your account’s alerts are two different things.
Account alerts, a brand approval, a usage threshold, a failing webhook, shouldn’t be buried where you talk to customers. SimplyRCS keeps them apart: the Notifications inbox for your account, the customer Inbox purely for conversations. Two distinct surfaces, each focused on its job.
Every important account event, categorized.
Notifications are organized by category, so you can see and triage what matters.
Submissions
Brand, campaign, and sender approvals and rejections, so you know the moment your verification status changes and can go live as soon as you’re cleared.
Billing
Invoices, payment events, and billing updates, so you stay on top of your account’s financial activity without checking manually.
Usage
Usage thresholds and volume alerts, so you get notified as you approach limits or milestones and there are no surprises.
Webhooks
Webhook delivery health. If an endpoint starts failing, you’re alerted so you can fix it before you miss events. Essential for anyone building on the API.
Security
Security-relevant events like new API key creation, so you always know about changes that affect access to your account.
System
Platform and system notifications: important updates that affect your account or service.
Need a person? Message SimplyRCS.
Notifications aren’t just one-way. When you need help, you can message SimplyRCS support directly from the same surface, a direct escalation path to a real person on our US-based team. No separate ticket portal, no hunting for a contact form; raise an issue right where you manage your account, and get a human who knows the platform.
- Direct escalation: message SimplyRCS support from your account
- Real people: US-based support from the team that built the platform
- In context: raise issues where you already work, not a separate system
- We answer the phone: support that actually responds
Nothing important slips through.
Stay informed
Approvals, billing, usage, and security events come to you, so there’s no manual checking and no missing the moment your brand gets approved or a threshold is crossed.
Act fast
Categorized, actionable notifications mean you can triage and respond quickly: fix a failing webhook, approve next steps, or address a security event without delay.
One source of truth
Everything about your account’s status lives in one place, separate from customer conversations, so operational signals are clear and never buried.
Connected to everything you run.
Notifications surface events from across the platform: submission decisions from your compliance pipeline, usage from your messaging, webhook health from your integrations, and billing from your account. Whatever changes, you hear about it here.
Notifications questions.
What notifications does SimplyRCS send?
SimplyRCS notifies you about account events across categories: submissions (brand, campaign, and sender approvals or rejections), billing (invoices and payment events), usage (thresholds and volume), webhooks (delivery health), security (events like new API key creation), and system updates. They appear in a dedicated Notifications action inbox.
Is the Notifications inbox the same as the customer Inbox?
No. They’re separate surfaces. The Notifications action inbox is for your account: approvals, billing, usage, webhooks, and security events. The customer Inbox is purely for two-way conversations with your customers. Keeping them separate means account alerts don’t get buried in customer threads, and vice versa.
Will I be notified when my brand or campaign is approved?
Yes. Submission notifications tell you the moment a brand, campaign, or sender approval or rejection comes through, so you can go live as soon as you’re cleared rather than checking your status manually.
Can I get alerted if a webhook fails?
Yes. Webhook notifications surface delivery health, so if an endpoint starts failing you’re alerted and can fix it before missing events, important for anyone building on the API.
Can I contact support from my account?
Yes. You can message SimplyRCS support directly from the platform, a direct escalation path to a real, US-based person on the team that built it, raised right where you manage your account rather than through a separate ticket portal.
Does this work on iPhone and Android?
The Notifications action inbox is part of the SimplyRCS platform you access on the web. Customer-facing messaging itself reaches iPhones (iOS 18.1+) and Androids (Google Messages), with automatic SMS fallback where RCS isn’t supported.
Stay on top of everything.
Book a demo and we’ll show how Notifications keep you informed and in control: approvals, billing, security, and a direct line to support. Or start free with a sender ID test.