RCS for Insurance
Turn the messaging inbox into a verified claims and policy channel: first notice of loss by chat, in-thread photo and document upload, live claim-status cards, renewals, and payment reminders, all from a sender policyholders can trust.
- Verified sender
- In-thread claims
- Live status cards
- SMS fallback
Start your claim
Add a few photos of the damage · we will take it from thereNorthwind Insurance
Verified, proactive, and end to end in one thread.
Insurers are among the most impersonated senders in SMS phishing, and “where is my claim?” is the call center’s busiest question. RCS answers both: a verified sender policyholders trust, and status that pushes itself to the inbox.
What insurers send over RCS.
Claims, end to end
First notice of loss by chat, photo and document upload in the thread, and a branded status card that updates from Filed to Paid in place, no call.
Renewals and payments
Renewal notices as a rich policy card with one-tap Renew now or Talk to my agent, plus payment reminders with a pay button, fewer lapses and less dunning.
Verified identity as fraud defense
A verified sender with your name and logo gives policyholders a channel they can trust on sight, where phishing texts impersonating insurers cannot follow.
From phone tag to a claim that updates itself.
A policyholder hits a fender-bender and texts the insurer’s verified number. They are guided through first notice of loss right in the chat: photos of the damage, a confirmation card with the claim number, and a status card that updates from Filed to Reviewing to Approved to Paid, with Talk to my adjuster one tap away the whole time. No app download, no hold music, and every message visibly from the insurer.
- Trust: Insurance is among the most-impersonated industries in SMS phishing; a verified sender is a direct countermeasure.
- Fewer calls: Proactive claim-status cards displace the highest-volume call-center question, "where is my claim?"
- No portal loop: Photo and document collection inside the thread removes the email-portal-password loop that stalls claims.
Related guides.
See a branded claims experience built live.
Book a demo and the AI drafts a verified RCS claim update for your carrier, on a real phone, while you describe it. Or start free with a sender ID test.