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Verified RCS · SMS · MMS

What is a verified sender?

Technical RCS & Developers

Quick answer

A verified sender is a business RCS identity that Google and the carriers have vetted and approved, displayed to recipients with the brand’s name, logo, and a verification checkmark. Verification is what lets customers trust that a message genuinely comes from the brand it claims to, and it’s a core anti-spoofing and anti-phishing feature of RCS that SMS lacks. In RBM terms, the verified sender is the launched, approved agent.

How sender verification works

Verification is a review, not a setting you switch on. Your provider submits the brand to Google and the carriers with the legal business details, the sender identity (name, logo, brand colour), and the use case the sender will serve. Google checks that the brand is real and that the identity genuinely belongs to it. The carriers then approve the sender onto their networks. Only once both have approved does the agent launch and begin showing the verified treatment to recipients.

The identity is bound to the sender, not to the message. That is the part that defeats spoofing: an attacker cannot borrow your name and logo by typing them into a message, because the name, logo, and checkmark are drawn by the phone from the approved sender record rather than from anything in the message body.

Why a verified sender matters

SMS has no sender identity. A text from a ten-digit number is anonymous by design, which is exactly why SMS phishing works: the recipient has no way to tell your delivery notification from a fraudster's imitation of it. Verification closes that gap, and it is the single biggest reason regulated businesses move to RCS.

The practical effect shows up in response rates. A message arriving under a verified brand with a logo gets opened and acted on more often than plain SMS, because the recipient can see who is asking before deciding whether to tap.

Example. A bank sends a fraud alert asking a customer to confirm a transaction. Over SMS it is indistinguishable from the phishing texts imitating it. Over RCS it arrives from the bank's verified sender, carrying the bank's logo and a checkmark that cannot be faked, and the confirmation is a button inside that verified thread instead of a link the customer has to judge for themselves.

Key facts
  • Verified senders are vetted by Google and the carriers, and displayed with name, logo, and a verification checkmark.
  • The identity is rendered from the approved sender record, not from message content, which is what makes it unspoofable.
  • Verification is RCS's built-in anti-spoofing and anti-phishing signal, absent from SMS entirely.
  • In RBM terms, the verified sender is the approved, launched agent.
  • SimplyRCS runs the brand submission and carrier approval for you rather than handing you a form.

Frequently asked

How long does sender verification take?

Brand submission is quick, but Google and carrier review is the long pole and typically runs one to three weeks depending on the use case and how complete the brand details are. Regulated categories take longer. The most common cause of delay is a mismatch between the legal business name submitted and the name on public records.

Can a verified sender be spoofed?

No. The name, logo, and checkmark are rendered by the phone from the approved sender record, not from anything inside the message, so an attacker cannot reproduce them by putting your brand name in message content. This is the structural difference from SMS, where any sender can claim any identity.

What happens to a verified sender if we break the rules?

Verification attaches to the agent, so sending outside the approved use case risks the agent itself rather than just the individual message. Google and the carriers can suspend or revoke it, which removes the branded treatment from every message that sender carries, and re-approval is slower than the original launch.

Do we need a separate verified sender for each use case?

Not always, but often it is wise. An agent approved for OTP cannot legitimately send promotional content, and Multi-use covers transactional and promotional while deliberately excluding OTP. Many brands run separate agents so a problem with marketing content cannot jeopardise the sender carrying order and delivery notifications.

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