How do I migrate from SMS to RCS?

Start where the upside is biggest and the content is most visual or interactive, a promotional flow with images and a buy button, or appointment reminders with confirm/reschedule. Prove the lift, then roll RCS out across the rest of your messaging.

A platform that handles registration, verified-sender approval, and fallback turns migration into a configuration step rather than a project. The SimplyRCS platform is built to manage the carrier approval and fallback so you can move flow by flow. If you already run on GoHighLevel, that migration is mostly turning RCS on inside the automations you already have, which we set up with you on a call (book a demo).

Plan the calendar around the parts you cannot compress. Brand and campaign registration and verified-sender approval involve review by parties outside your control, so treat them as lead time to start immediately rather than as a task to schedule once the content is ready. The work that is genuinely yours, mapping flows, writing templates, wiring the API and webhooks, can happen in parallel while approval is in progress, and teams that sequence it the other way lose weeks waiting with everything else finished.

Consent is the question that most often goes unasked, and it is worth resolving before the first send rather than after a complaint. A customer who opted in to receive texts from you has, in the ordinary case, opted in to messages from your brand rather than to a particular transport, and RCS with SMS fallback delivers the same programme they agreed to. That said, the scope of the original consent still governs: an opt-in collected for delivery notifications does not become permission for promotional offers because the channel got richer. Check that your opt-in language and privacy policy describe what you now send, keep the record of when and how each consent was captured, and take advice if your existing wording named SMS narrowly.

Sequence the flows by how easy the result is to defend. Appointment or delivery confirmations first, because no-show and failed-delivery rates are numbers the business already tracks and the improvement is legible without a marketing argument. Then reminders and status updates, which reuse the same templates and integration. Then promotional and conversational flows, once the verified sender is familiar to the audience and you have real delivery data. Keep the SMS version of each flow running until its RCS replacement has been measured, and keep a holdout so you can attribute the difference rather than assert it.

Migration, step by step

Six steps. The first two involve review by parties outside your control, so start them on day one and do the rest in parallel.

Step 1. Register the brand and campaigns. File the 10DLC brand record and one campaign per use case with The Campaign Registry, with screenshots of the live consent flow attached; this is the SMS-fallback side of the programme and it is what most rejections are about. How 10DLC registration works walks through it.

Step 2. Submit the verified RCS sender. Create the agent profile (name, logo, colour, use case) and submit it for Google and carrier approval. Allow two to four weeks on SimplyRCS, where the filing is done for you, and four to six on a self-serve platform.

Step 3. Turn on automatic fallback. Every send goes out RCS-first with a per-recipient fallback to SMS or MMS, so the programme keeps its full reach from the first message. Write the plain-text fallback version first and treat the rich version as an upgrade on top of it.

Step 4. Convert the highest-value flows first. Appointment and delivery confirmations, then reminders and status updates, then promotional and conversational flows. Start where the result is a number the business already tracks.

Step 5. Measure against the SMS version. Keep the SMS version running for a control group and compare delivered-as-RCS share, read rate, tap rate and the outcome the flow exists for, confirmations or conversions, before moving volume.

Step 6. Expand, and re-check consent scope. Roll the remaining flows across once the first ones have proven the lift. Existing SMS consent generally carries to RCS as the same programme, but the original scope still limits what you may send; anything outside it needs a fresh opt-in.

Pre-migration checklist

• Legal business name, EIN and address ready for brand registration, matching each other exactly.
• A screenshot of every live opt-in flow, with its disclosure wording.
• Logo, brand colour and a one-line agent description approved by whoever owns the brand.
• Each existing SMS flow mapped to a use case (transactional, promotional, OTP) and an owner.
• The plain-text fallback written for every message before the rich version.
• Numbers to keep listed, with their type (10DLC, toll-free, short code), so porting can start.
• Webhooks or reporting in place to see delivered-as-RCS share and taps from day one.
• A control group and a success metric agreed for the first flow.

For the wider category, including the carrier, registration, and billing questions that separate providers, see what an enterprise messaging service covers.