Redemption is the whole game: members who redeem spend several times more than those who don’t, yet billions in rewards expire unclaimed every year. Putting the reward one tap away in a channel people open closes that gap.
RCS rewards can be personalized and timed, a birthday reward, a win-back offer, a points-expiry nudge, and every send is measurable, so a brand can see exactly which rewards drive redemptions and revenue.
- Members who redeem rewards spend ~3.1x more annually than non-redeemers (loyalty research, 2026).
- ~$10 billion in US loyalty rewards goes unredeemed annually (Antavo, 2026), a redemption problem RCS is well suited to solve.
Loyalty points through RCS
RCS can run a points program end to end from the inbox: members enroll with a keyword or QR code, earn points on purchases, receive instant point-balance updates, and redeem points for rewards through tap-to-act buttons, all without an app. A message can show a member’s current balance, how close they are to the next reward, and a button to redeem now, turning an abstract points total into an immediate, visible reason to come back.
The advantage over an app-only points system is reach and timeliness: a balance update or “you’re 50 points from a free item” nudge lands in the inbox and gets read, rather than waiting for the customer to remember to open an app. For the business, points activity flows through the platform so it stays measurable and tied to revenue.
SimplyRCS supports the building blocks, verified sender, rich cards, two-way replies, subscription lists, and API/webhooks, so a points program can be wired to a brand’s existing loyalty or POS system and run over RCS.