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What is RCS business messaging?

RCS Fundamentals

Quick answer

RCS business messaging is how a business sends rich, branded texts to customers in the phone's built-in messaging app. Each message arrives under the business's verified name, logo and checkmark, can carry images, carousels and tap-to-act buttons, and falls back to SMS or MMS on phones that cannot receive RCS.

See this on your own phone: See pricing →

If you send messages for a business

SimplyRCS sends RCS business messages in the US at $0.0039 per text segment and $0.0150 per card or media message, files the Google and carrier verification for you, and falls back to SMS or MMS automatically. See the rates or book a meeting to see it on your phone.

RCS vs SMS vs MMS for business

RCS business messaging SMS MMS
Who the customer sees Your verified name, logo and checkmark A phone number or short code A phone number or short code
What a message can hold Text, images, video, cards, carousels, buttons Plain text, 160 characters per segment An image or short video, compressed by the carrier
What the customer can do Tap buttons and suggested replies, or type Type a reply Type a reply
What you can measure Delivery, reads, taps and replies Delivery Delivery
Reach in the US Modern Android phones and iPhones on iOS 18 or later; the rest get the SMS or MMS version Every mobile phone Nearly every mobile phone
Cost on SimplyRCS $0.0039 a text segment, $0.0150 a card or media message $0.0039 a segment $0.0150 a message

Carrier fees are added at cost on every channel; they are listed carrier by carrier on US RCS and SMS carrier fees.

How the business gets verified

A business does not send RCS from an ordinary phone. It registers an RCS sender, sometimes called an agent: the brand name, logo, colors and contact details customers will see. Google verifies that the brand is who it says it is, the US carriers (AT&T, Verizon and T-Mobile) approve the sender for its stated use, and the sender goes through Aegis vetting. On SimplyRCS the team files all of it for you, along with the 10DLC registration for the SMS fallback, and targets a first verified US send in two to four weeks. Setup and review is a one-time $250 per sender; Aegis vetting ($200 a year) and T-Mobile activation ($500 one-time) are passed through at cost.

What it costs

On SimplyRCS an RCS text segment costs the same as an SMS, $0.0039, and any card, carousel or media message costs $0.0150, the same as an MMS, with no monthly platform fee. The pricing page has every rate, and how much RCS costs compares providers. For the Google side of the program, see Google RCS Business Messaging explained.

Key facts
  • RCS business messages arrive in the phone's built-in messaging app under a verified brand name, logo and checkmark.
  • They can carry images, video, cards, carousels and buttons, and report reads and taps.
  • Phones that cannot receive RCS get the same message as SMS or MMS.
  • A business needs a verified RCS sender, approved by Google and the US carriers, before it can send.

Frequently asked

Is RCS business messaging the same as Google RBM?

RBM is Google’s RCS Business Messaging program, the Google side of it: Google verifies the business and its RCS sender. RCS business messaging is the broader idea, branded RCS texts from a business, which also need the US carriers’ approval and, since iOS 18, reach iPhones as well as Android phones.

Do customers need an app to receive RCS business messages?

No. RCS business messages arrive in the phone’s built-in messaging app, Google Messages on Android and Messages on iPhone with iOS 18 or later. Phones that cannot receive RCS get the SMS or MMS version instead.

Is RCS business messaging more expensive than SMS?

Not for text on SimplyRCS: an RCS text segment and an SMS segment are both $0.0039. A card, carousel or media message is $0.0150, the same as an MMS. Carrier fees are added at cost on each channel.

How long does it take to start sending RCS business messages?

Verification is the long part. On SimplyRCS the team files the Google, carrier and 10DLC registrations and targets a first verified US send in two to four weeks.

Can RCS business messages be two-way?

Yes. Customers can tap suggested replies and buttons or type a reply, and the conversation stays in the same branded thread, where a bot or a person on your team can answer.

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